How does the pandemic influence our service?
Several postal services decline shipping certain orders into regions that have been impacted by the corona virus. This makes shipping the silent sticks a bit more complicated, as we can only ship domestic from USA.
In order to make sure you receive your orders quick and with low fares, we have established several storages we can ship from. If you are located in Europe, you can order directly at www.silent-sticks.de at our German main storage. Customers from UK can order with www.toneally.co.uk.
If you feel more comfortable ordering here, no problem, we will forward your order to the nearest storage.
All drums are shipped via express anyway, with no extra expenses for our customers. This was already done to make sure the instruments get special treatment and will get to you as quick as possible, usually within 2-3 days of ordering. Due to the corona pandemic this has proven to also be the most relieable way to ship, so we have nothing to change here. We usually ship from Germany, as we have the largest stock on drums here and can answer customer requests.
Thank you for your purchase.
While we typically ship orders within 24 hours from our locations in the USA and Germany, due to the pandemic situation we want you to know that:
USA & GERMANY
Packages to addresses in the USA and Germany ship from New York and Hamburg respectively, so should reach you within days.
Your package is shipped with a tracking number. If you have not received an e-mail with that number, please check two things: (i) your order to ensure the e-mail address you provided is correct (we get a lot of returned e-mails due to misspellings), and (ii) check your spam/junk folder.
For countries other than the USA and Germany (and even possibly at times in those countries), many shipping firms are experiencing challenges, so it is possible you might experience delays, possibly significant ones.
Unfortunately, we have no control over the delivery schedule once your package leaves us.
Several countries have banned tourist travel, which also causes delivery delays due to the reduced number of flights.
If you do not receive your order within 5 weeks, let us know.
Adoro is currently expanding its international scope of sales and service, so in future we look forward to fulfilling orders from more locations.
Silent Sticks and Silent Beater are handmade by the Adoro Team at Adoro HQ in Germany. Feedback from players has contributed to design changes that improve the sticks, the beater, and the playing experience. So, once you have tried yours, please let us know about your experience by posting a short review at www.silent-sticks.com. Or say something nice on Facebook or Instagram. If you have a criticism, also let us know. Overall the response has been great, so we hope your experience will also be a happy one.
Thank you again from everyone at Adoro.